Question 1

Are your products sensitive-skin friendly?

Accepted Answer

Yes. Every formula is made with clean ingredients and is paraben & sulfate-free — designed to smell upscale without irritating sensitive skin. We still recommend a small patch test first.

Question 2

What are your candles made of?

Accepted Answer

All Earth Saenz candles are hand-poured with organic soy wax and natural, paraben & sulfate-free essential oils. Current scents include Rome (inspired by Born In Roma), Cashmere, and Clean Girl (inspired by Bombshell by VS).

Question 3

Do you offer local pickup?

Accepted Answer

Yes. We can work on a time that works for the customer — anytime should be fine. Just reach out after ordering.

Question 4

How long does shipping take?

Accepted Answer

Orders ship within 2–4 business days. Worldwide shipping is available at checkout.

Question 5

How should I burn the candles?

Accepted Answer

First burn for 2–3 hours so the wax melts edge to edge. Trim the wick to 5mm before each light.

Question 6

Do you offer returns?

Accepted Answer

For hygiene reasons we don't accept returns on opened products. Reach out and we'll always try to make it right.

The little things,answered slowly.